Return Policy

30-Day Return Policy

At Urban Designz, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a 30-day return policy to ensure a hassle-free shopping experience.

Eligibility for Returns:

  • A return must be initiated within 30 days from the date of delivery.

  • The product must be in new, unused and resalable condition. 

  • Items marked as final sale, personalized, or custom-made are not eligible for return.

  • For hygiene reasons, pet-related products that have been used cannot be returned unless there is a visible defect or flaw. Please contact us with pictures and we will accommodate any warranty related issues. 

How to Initiate a Return:

  1. Contact our customer service team at info@urbandesignz.com with your order number and reason for return.

  2. Our team will provide you with a Return Authorization (RA) number and detailed return instructions.

  3. Securely pack the item in its original packaging and include the RA number inside the package.

  4. Ship the return to the address provided. We recommend using a trackable shipping method to ensure safe delivery.

Return Shipping Costs:

  • If the return is due to an error on our part (e.g., wrong or defective item), we will cover the return shipping costs.

  • If returning for any other reason, the customer is responsible for return shipping fees.

Refund Process:

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be issued to the original payment method within 5-7 business days.

  • Shipping charges from the original order are non-refundable.

Exchanges:

  • If you need to exchange an item, please follow the return process and place a new order for the replacement item.

Damaged or Defective Items:

  • If you receive a damaged or defective item, contact us immediately at info@urbandesignz.com with photos of the issue. We will provide a replacement or a full refund as quickly as possible.

For any additional questions, feel free to contact our customer service team at info@urbandesignz.com.

Thank you for shopping with Urban Designz! We appreciate your business.